At Wheelchair Taxi Service, we understand that plans can sometimes change. Our cancellation and refund policy is designed to be fair, simple, and transparent for all customers while allowing us to maintain reliable service for everyone who books with us.
Booking Cancellation
Customers may cancel their booking if travel plans change. To avoid any cancellation charges, we recommend cancelling your ride well in advance. Early notice helps us adjust driver schedules and offer the time slot to another passenger who may need wheelchair transport.
Refund Eligibility
Refunds may be provided depending on the timing of the cancellation and the status of the booking. If a ride is cancelled within the allowed cancellation window, any eligible amount will be refunded to the original payment method used during booking.
Situations Where Refunds May Apply
- If the booking is cancelled within the permitted cancellation period.
- If the service cannot be provided due to unforeseen operational issues.
- If a duplicate payment or booking error occurs.
- If the driver is unable to complete the trip due to vehicle issues.
Situations Where Refunds May Not Apply
- If the cancellation is made at the last minute or after the driver has already been dispatched.
- If the passenger does not show up at the pickup location.
- If incorrect pickup details were provided during booking.
Refund Processing
Once a refund request is approved, the amount will be processed using the original payment method. Processing time may vary depending on the payment provider or financial institution.
For any questions about cancellations or refunds, customers can contact our support team. We are always happy to assist and ensure a smooth booking experience.
