Local Transfer

Local Wheelchair Taxi Melbourne

Wheelchair Taxi Service provides comfortable and dependable local transport for wheelchair users, mobility scooter users, elderly passengers and NDIS participants across Melbourne.

You can book us for a one-time journey, a return trip or a regular weekly schedule. We also allow family members, carers, support workers, aged-care staff and NDIS coordinators to arrange transport on the passenger’s behalf.

Many of our customers return for future journeys because they value familiar booking arrangements, clear communication and drivers who understand their individual travel needs. Call +61 452 385 144 to book a local wheelchair taxi in Melbourne or use our Contact Us page for a non-urgent enquiry.

Accessible Transport for Everyday Life

Accessible transport is not only needed for airports and hospitals. It also helps people remain independent, visit family and take part in their community.

Our local wheelchair taxi service can be used for:

• Shopping and personal errands
• Family visits
• Social outings
• Community centres
• Day programs
• Allied-health appointments
• Aged-care residence pickups
• Work and education
• Religious services
• Volunteering
• NDIS community activities

Your journey can be within the same suburb or between different parts of Melbourne. We arrange each booking according to the pickup address, destination, wheelchair type and number of people travelling.

One-Time and Regular Bookings

Some passengers only need an accessible taxi occasionally. Others travel on the same day every week.

For a one-time trip, tell us the date, preferred pickup time, destination, wheelchair type and passenger count.

Same-day bookings may be available when a suitable vehicle is free. Call as early as possible so we can check the schedule.

Regular bookings can be requested for weekly programs, therapy, shopping, family visits or community participation. We can record the usual:

• Pickup day and time
• Pickup location
• Accessible entrance
• Destination
• Wheelchair details
• Return time
• Support-worker information
• Payment arrangement

Every booking remains subject to availability. Let us know early if the time, destination or passenger’s mobility needs change.

Booking Transport for Someone Else

A passenger does not need to contact us personally. Transport can be arranged by an adult child, family member, carer, support worker, aged-care coordinator or NDIS representative.

Please provide:

• Passenger’s full name
• Passenger’s phone number
• Booker’s name and contact number
• Pickup and destination addresses
• Travel date and preferred time
• Wheelchair or mobility scooter details
• Number of passengers
• Walking aids, bags or equipment
• Payment or invoicing details
• Entrance and collection instructions

Tell us where the passenger will be waiting. This could be outside their home, at an aged-care reception desk, beside a community-centre entrance or with a named support worker.

The driver confirms the passenger’s name and destination before starting the journey.

Making Regular Travel Easier

Passengers should not have to explain the same information every time they book.

For regular travellers, we can record practical details such as:

• Wheelchair or scooter type
• Approximate mobility-device size
• Preferred boarding method
• Extra time needed for boarding
• Companion seating
• Walking frames or other equipment
• Usual pickup entrance
• Support-worker contact information

These notes help us choose a suitable vehicle and make future bookings easier to organise.

Please tell us if the passenger changes their wheelchair, begins using additional equipment or needs to be collected from a different entrance.

A Familiar and Respectful Service

Some passengers feel more comfortable travelling with a driver they already know. You may request a driver you have used before.

We cannot guarantee the same driver for every trip because rosters, leave and other bookings can affect availability. However, we can record your preference and consider it when arranging the journey.

Our drivers are police-checked and trained in wheelchair assistance and disability awareness. They allow passengers enough time to board and follow the passenger’s instructions when offering help.

Local Wheelchair Taxi Coverage in Melbourne

Our main service area includes Broadmeadows, Craigieburn, Thomastown, Epping, Glenroy, Reservoir, Coburg, Bundoora and North Melbourne.

We regularly provide transport between different suburbs, including journeys from Craigieburn to Epping, Reservoir to Coburg and Broadmeadows to other Melbourne destinations.

Bookings may also be available across Inner Melbourne, eastern suburbs, western suburbs and south-east Melbourne.

Regional Victoria journeys should be arranged in advance because longer travel requires more scheduling time. Visit our Area We Serve page to check your location.

For hospital appointments, rehabilitation and discharge travel, visit our Hospital Transport page. For flights, view our Melbourne Airport Transfer service. NDIS participants can also visit our NDIS Transport page.

Why Pre-Book an Accessible Taxi?

A standard taxi or rideshare vehicle may not have enough space for a wheelchair or mobility scooter. It may also lack a ramp, lift and approved wheelchair restraints.

Pre-booking gives us time to arrange a vehicle that matches the passenger’s needs. This is especially important for:

• Powered wheelchairs
• Larger mobility scooters
• Two wheelchair users
• Passengers travelling with a carer
• Trips involving walking aids or equipment
• Journeys with several passengers

Booking ahead also allows families and support workers to confirm the pickup entrance, return time and payment information before the journey.

Local Transport Payment Options

We accept EFTPOS, major cards and Cabcharge.

MPTP passengers should mention the program when booking and have the required membership information available.

Eligible NDIS local transport may be invoiced according to the participant’s funding and plan-management arrangement. Providing the billing contact, participant details and invoice reference before the first trip can make regular bookings easier to manage.

TAC and WorkCover journeys may require approval from the relevant claim manager. Confirm the authorisation details before arranging the trip.

Book Your Local Wheelchair Transport

Whether you need one trip or a regular weekly service, tell us the pickup address, destination, preferred time, mobility device and assistance requirements.

We will check availability and arrange a suitable wheelchair-accessible taxi.