Wheelchair Taxi Hospital Transport Melbourne
Wheelchair Taxi Service provides pre-booked wheelchair transport for hospital appointments, dialysis, rehabilitation and hospital discharge across Melbourne.
Our accessible maxi taxis and vans are suitable for passengers using manual wheelchairs, powered wheelchairs and many mobility scooters. Trained drivers assist passengers with boarding and help them reach the correct hospital entrance.
Hospital travel is our most frequently requested service. With around five years of experience and approximately 50–75 wheelchair transport bookings completed across our services each week, we understand the importance of appointment times, hospital entrances, treatment schedules and changing discharge arrangements.
Planning Transport Around the Appointment Time
A hospital journey should be planned around the time the patient needs to arrive, not only the usual driving time.
Tell us whether the time on the appointment letter is the actual consultation time or an earlier check-in time. Some departments require patients to arrive early for registration, testing or preparation.
When suggesting a pickup time, we consider:
- Time needed to reach the vehicle
- Safe wheelchair boarding
- Wheelchair restraint checks
- Traffic conditions
- Hospital access
- The correct building or entrance
- Safe unloading
If the appointment letter includes a department, clinic, building or entrance, share that information when booking. Large hospitals may have several different entrances.
Experienced Wheelchair Hospital Transport
Hospital travel can involve the patient, family members, support workers, hospital staff and plan managers. Clear information helps everyone understand the collection arrangement.
Our hospital transport service includes:
- Four wheelchair-accessible vehicles
- Hydraulic lift or electric ramp boarding
- Secure four-point wheelchair restraints
- Transport for manual and powered wheelchairs
- Space for many mobility scooters
- Police-checked and trained drivers
- One-time and recurring bookings
- Transport for carers and support workers
- MPTP and Cabcharge payments
- Eligible NDIS, TAC and WorkCover arrangements
The driver allows the passenger enough time to board and follows instructions from the passenger or accompanying person.
Regular Dialysis Transport
Dialysis passengers may need transport several times each week. Arranging a regular schedule can make these journeys easier for the patient, family and treatment centre.
We can record:
- Dialysis days
- Required arrival time
- Pickup address
- Accessible entrance
- Expected finish time
- Return instructions
- Support-worker details
- Payment arrangement
We regularly provide wheelchair transport to Northern Hospital, Royal Melbourne Hospital, Browns Dialysis Centre and Thomastown Rehabilitation Centre.
Dialysis sessions do not always finish at the same time. We can discuss whether a fixed return time, a more flexible collection or a separate return booking would work best.
Passengers may feel tired after treatment. The driver allows them enough time to approach the vehicle, use the ramp or lift and settle safely.
Rehabilitation and Therapy Transport
Rehabilitation journeys may involve wheelchairs, walking frames, therapy equipment or a support worker.
We regularly provide transport to Thomastown Rehabilitation Centre and other rehabilitation facilities across Melbourne.
Tell us about any equipment and accompanying passengers when booking. This allows us to confirm that the vehicle has enough space.
Regular bookings can be requested when a rehabilitation program runs on the same days each week. If the finishing time changes from one session to another, a separate return booking may be more practical.
Wheelchair Transport After Hospital Discharge
Hospital discharge times can change. A patient may be cleared to leave but still be waiting for medication, paperwork, mobility equipment or final instructions.
Contact us when the ward expects the patient to be ready soon. If the original pickup estimate changes, we will check the vehicle schedule and confirm the available collection time.
An accessible vehicle may not be able to remain waiting through a long discharge delay.
For a hospital discharge booking, provide:
- Patient’s full name
- Hospital and ward
- Department or building
- Correct entrance
- Hospital contact person
- Destination address
- Wheelchair or mobility scooter details
- Number of accompanying passengers
- Walking aids, luggage or equipment
- Payment or claim information
Hospitals and Treatment Centres We Visit
We regularly provide wheelchair transport to Northern Hospital, Royal Melbourne Hospital, Browns Dialysis Centre, Thomastown Rehabilitation Centre and other medical facilities across Melbourne.
Because Northern Hospital has different service areas, please provide the correct department or entrance.
Royal Melbourne Hospital also has different entrances for clinics, wards and other services. Check the appointment letter or discharge instructions before booking.
Hospital transport may also be available from Inner Melbourne, eastern suburbs, western Melbourne and south-east Melbourne.
Visit our Area We Serve page to check whether we cover the patient’s address.
For non-medical journeys, visit our Local Transfer page. Airport journeys can be booked through our Melbourne Airport Transfer service. NDIS participants can find more information on our NDIS Transport page.
Safe Boarding and Wheelchair Restraints
The driver assists the passenger with the vehicle’s hydraulic lift or electric ramp. Once inside, the wheelchair is secured using four restraint points connected to the vehicle’s approved anchor locations.
The passenger seatbelt and wheelchair restraint connections are checked before the vehicle leaves.
Tell us if the passenger will travel with a carer, support worker, walking frame, medical equipment or discharge belongings so enough space can be arranged.
Wheelchair Taxi or Medical Transport?
Our service is suitable for medically stable passengers who need wheelchair-accessible transport but do not require clinical care during the journey.
Wheelchair Taxi Service is not an ambulance or specialised patient transport provider.
Our drivers cannot:
- Monitor a medical condition
- Administer medication
- Manage oxygen equipment
- Provide clinical treatment
- Respond as emergency medical staff
If the patient needs medical supervision or treatment during travel, the hospital or healthcare provider should arrange an appropriate medical transport service.
Hospital Transport Payment Options
Passengers can pay using EFTPOS, major cards, MPTP or Cabcharge.
Mention the payment method when booking so we can record any membership, account or voucher instructions.
Eligible NDIS hospital transport may be invoiced according to the participant’s plan-management arrangement. Provide the participant details, billing contact and invoice reference before travel.
TAC and WorkCover journeys may require approval from the claim manager. Confirm the claim number and authorisation before arranging transport.
Book Your Hospital Wheelchair Taxi
When booking, provide the patient’s required arrival time, hospital entrance, pickup address, wheelchair type and assistance needs.
This information helps us recommend a suitable pickup time and allocate the right accessible vehicle.
Call +61 452 385 144, email book@wheelchairtaxiservice.com.au or use our Contact Us page to arrange transport for a hospital appointment, dialysis session, rehabilitation program or discharge.
Hospital Transport FAQs
1. What pickup time should I request?
– Tell us the time the patient needs to arrive at the hospital. We can then recommend a pickup time that allows for boarding, traffic and hospital access.
2. Can dialysis transport be booked regularly?
– Yes. Recurring bookings can be arranged for regular dialysis days. Provide the treatment schedule and expected return time.
3. What if the hospital cannot confirm the discharge time?
– Keep us updated and contact us when the ward expects the patient to be ready. The final collection time will depend on vehicle availability.
4. Can a carer or support worker travel with the passenger?
– Yes. Include everyone in the passenger count and tell us about any bags, walking frames or equipment.
5. Can the driver wait during the appointment?
– Waiting may be available depending on the appointment length, vehicle schedule and applicable charges. A separate return booking may be better for longer appointments.
6. Is this an ambulance service?
– No. We provide non-clinical wheelchair taxi transport. Patients who require medical supervision or treatment during travel should use an appropriate medical transport provider.
7. Do you accept MPTP and Cabcharge?
– Yes, subject to their requirements. Mention the payment method when booking and have the required membership, account or voucher details available.
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