Our passengers include people travelling independently, families arranging transport for a relative, support workers coordinating NDIS journeys and organisations that need a dependable accessible transport provider.
Our Story and Experience
For around five years, wheelchair transport has been the day-to-day work of our business. During that time, we have developed a practical understanding of what passengers, carers and support coordinators need before, during and after a journey.
We currently complete between 50 and 75 wheelchair transport bookings each week. Approximately 85% of our customers travel with us again, often for hospital appointments, recurring treatments, community access, aged-care transport or other scheduled journeys.
That repeat-customer rate matters because it reflects consistency rather than a one-time booking experience. Passengers return when the vehicle suits their needs, the driver understands the booking and the transport arrives at the agreed time.
Experience also comes from handling different journey requirements. A hospital appointment may involve a specific entrance and return pickup. An airport journey requires extra luggage space and careful timing, while a regular NDIS trip may need the same weekly schedule and familiar boarding arrangements.
Wheelchair Transport Is Our Specialisation
Wheelchair-accessible transport is our sole focus, not an occasional addition to a standard taxi service. Our vehicles, driver preparation and booking process are built around passengers who use manual wheelchairs, electric wheelchairs and mobility scooters.
This distinction affects both safety and reliability. Wheelchair transport requires suitable boarding equipment, enough internal space, correct restraint points and time to secure the passenger without rushing.
When you contact us, we ask about the wheelchair or scooter, the number of passengers, luggage and any assistance required. These details help us assign the correct vehicle configuration before the driver arrives.
People choosing an accessible transport provider often want reassurance that the booked vehicle will genuinely suit their equipment. Our four-vehicle accessible fleet allows us to plan each booking around the passenger rather than treating every journey as the same.
Our Accessible Fleet
We operate four wheelchair-accessible maxi taxis and vans. Depending on the required configuration, a vehicle can carry up to 11 passengers.
Available seating configurations include:
- One wheelchair and up to eight other passengers
- Two wheelchairs and up to five other passengers
- Passenger-only group travel for up to 11 people
- Additional space for luggage and mobility equipment
The fleet accepts manual wheelchairs, electric wheelchairs and mobility scooters. Because equipment dimensions vary, passengers or carers should provide the approximate size and type when booking.
Accessibility equipment includes:
- Hydraulic wheelchair lifts
- Electric access ramps
- Low-floor entry
- Four-point wheelchair restraint systems
- Passenger safety restraints
- Secure safety anchor points
- Extra luggage space
Before travel, the driver checks the access equipment and confirms the required seating layout. Once the passenger has boarded, the wheelchair is positioned and secured at four points using the fitted restraint system. The passenger restraint is checked separately before the vehicle moves.
Ramps, lifts, loose mobility aids and luggage are also checked so they remain secure during transit. These steps are part of preparing the vehicle properly, not something left until the journey is underway.
Our Drivers
Our drivers are police checked and disability-awareness trained. They have experience assisting elderly passengers, people with limited mobility and passengers using different types of wheelchairs and scooters.
Professional wheelchair transport requires patience. Some passengers board independently, while others need additional time or guidance from a carer. Drivers allow the boarding process to happen safely and follow the information supplied by the passenger, family member or support worker.
Consistency is particularly important for recurring bookings. Where scheduling allows, maintaining familiarity with a passenger’s regular pickup, equipment and boarding preferences can make repeated journeys easier. Booking notes also help ensure important requirements are communicated clearly.
Drivers are expected to communicate professionally, handle mobility equipment carefully and use controlled driving practices. The aim is for passengers to feel secure without being rushed or treated as though their needs are an inconvenience.
Who We Serve
Our most frequently booked service is hospital transport. We help passengers attend outpatient clinics, specialist consultations, rehabilitation, dialysis and other planned medical appointments.
We also work with:
- NDIS participants and support workers
- Aged-care residents and care providers
- Families arranging transport for relatives
- Hospitals and medical facilities
- Schools requiring wheelchair-accessible transport
- Passengers travelling to the airport
- People attending local appointments and activities
- Groups travelling with a wheelchair user
- Passengers requiring long-distance transport
Our core services include hospital transport, airport transfers, NDIS transport, aged-care journeys, local transfers, school transport and longer trips across regional Victoria.
For some passengers, transport is required once. Others travel several times each week. We can arrange individual, return and recurring bookings according to passenger needs and vehicle availability.
Northern Suburbs and Wider Service Coverage
Our primary service area covers Melbourne’s northern suburbs. We regularly assist passengers in Broadmeadows, Craigieburn, Thomastown, Epping, North Melbourne, Reservoir, Coburg and Bundoora.
Coverage also includes Glenroy, Fawkner, Roxburgh Park, Dallas, Campbellfield, Meadow Heights, Lalor, Mill Park, Pascoe Vale, Hadfield, Coolaroo and Greenvale.
This local coverage supports people travelling between homes, hospitals, aged-care facilities, schools, community programs and other nearby destinations. Passengers looking for wheelchair accessible transport in the northern suburbs can contact us with their pickup address to confirm availability.
Our service is not limited to the north. We provide wheelchair transport across Melbourne, including all metropolitan suburbs, and accept pre-planned long-distance bookings throughout regional Victoria.
Why Customers Trust Us
Accessible transport can become stressful when a vehicle arrives late, a booking is cancelled unexpectedly or communication is unclear. For passengers attending treatment, catching a flight or relying on a support schedule, those problems can affect much more than the journey itself.
Our approach centres on accurate booking information, suitable vehicle allocation and clear communication. Knowing the wheelchair type, passenger count, destination and return requirements in advance helps reduce avoidable problems on the day.
Passengers choose our service for practical reasons:
- Around five years of wheelchair transport experience
- Between 50 and 75 bookings each week
- Approximately 85% repeat customers
- Four dedicated wheelchair-accessible vehicles
- Multiple wheelchair and passenger configurations
- Police-checked, disability-awareness-trained drivers
- Transport for manual and electric wheelchairs
- Mobility scooter access
- Clear funding and payment options
- Metropolitan and regional coverage
Clean vehicles also matter, particularly for people travelling to medical appointments or from aged-care facilities. Our vehicles are prepared to provide passengers with a clean, organised and comfortable environment.
Reliability is not only about arriving at the pickup address. It also means allocating sufficient boarding time, confirming the right vehicle and understanding whether the passenger needs a return trip, extra luggage capacity or space for a carer.
Our Commitment
Every passenger should be able to travel with dignity, independence and confidence. That means listening to individual requirements, providing suitable equipment and allowing enough time for safe boarding.
We understand that family members and support workers are often making a booking on someone else’s behalf. Clear information and respectful communication help them feel confident that the passenger’s needs have been understood.
Our position is straightforward: to be a trusted mobility transport partner delivering safe, punctual and compassionate wheelchair-accessible transport across Melbourne and Victoria.
Funding and Payment Options
We accept a range of funding programs and payment methods, including:
- NDIS
- Multi Purpose Taxi Program (MPTP)
- Transport Accident Commission (TAC)
- WorkCover
- Cabcharge
- EFTPOS
- Major credit cards
MPTP and Cabcharge are our most frequently used payment options. If the journey is being arranged through NDIS, TAC or WorkCover, provide the relevant booking and payment details so the arrangement can be confirmed beforehand.
Book Wheelchair-Accessible Transport
If you are arranging transport for yourself, a relative, a client or someone in your care, contact Wheelchair Taxi Service Australia with the journey details.
Tell us the pickup address, destination, preferred time, wheelchair or mobility scooter type, passenger numbers and whether you need one-way, return or recurring transport. We will use that information to confirm an appropriate vehicle and booking arrangement
Frequently Asked Questions
How long has Wheelchair Taxi Service Australia been operating?
We have provided wheelchair-accessible transport for around five years. The business currently completes between 50 and 75 bookings each week, with approximately 85% of customers using the service again.
Are your drivers trained to transport wheelchair users safely?
Yes. Our drivers are police checked and disability-awareness trained, with experience assisting elderly passengers and people with limited mobility. They are familiar with wheelchair boarding, four-point securement and the need to allow passengers sufficient time.
Can you transport electric wheelchairs and mobility scooters?
Yes. Our fleet accepts manual wheelchairs, electric wheelchairs and mobility scooters. Please provide the equipment type and approximate dimensions when booking so we can confirm the appropriate vehicle and configuration.
How many wheelchair users can travel in one vehicle?
A vehicle can carry one wheelchair with up to eight other passengers or two wheelchairs with up to five other passengers. Capacity depends on wheelchair dimensions, mobility equipment and luggage requirements.
Which areas do you cover?
Our primary coverage includes Broadmeadows, Craigieburn, Thomastown, Epping, Reservoir, Coburg, Bundoora and surrounding northern suburbs. We also provide transport throughout metropolitan areas and accept long-distance bookings across regional Victoria.
Which funding programs and payment methods do you accept?
We accept NDIS, MPTP, TAC, WorkCover, Cabcharge, EFTPOS and major credit cards. MPTP and Cabcharge are the payment methods used most often by our passengers.
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