Welcome to Wheelchair Taxi Service. By booking or using our transportation services, you agree to follow the terms and conditions outlined on this page. These terms help ensure a safe, reliable, and comfortable travel experience for all passengers. Our services are designed to support individuals who require wheelchair-accessible transportation across Australia for airport transfers, local travel, and hospital visits.
Booking and Service Availability
- All bookings should be made in advance whenever possible to ensure vehicle availability.
- Customers must provide accurate pickup location, destination, and time when making a reservation.
- Wheelchair requirements or special assistance needs should be mentioned at the time of booking.
- We aim to arrive on time, but travel conditions such as traffic or weather may occasionally affect schedules.
Passenger Responsibilities
- Passengers must be ready at the agreed pickup time to avoid delays.
- Wheelchairs and mobility equipment should be in safe working condition.
- Passengers are expected to treat drivers and vehicles with respect during the trip.
- Any damage caused intentionally may result in additional charges.
Payments and Cancellations
- Fare estimates are provided based on the trip details shared at the time of booking.
- Payment methods may include cash, card, or other approved options.
- Cancellations should be made as early as possible to avoid inconvenience.
- Late cancellations or no-shows may incur a service fee.
Safety and Service Policy
- Passenger safety and comfort remain our highest priority.
- Drivers follow local transport regulations and safe driving practices.
- We reserve the right to refuse service if safety guidelines are not followed.
- Terms may be updated occasionally to reflect service improvements or regulatory changes.
