Cancer treatment can make an ordinary journey feel considerably more demanding. Fatigue, reduced mobility, treatment schedules and the need to travel with a wheelchair or support person can all add practical challenges to an already difficult day. Reliable transport should make that journey easier—not create another concern.
Wheelchair Taxi Service provides accessible, door-to-door transport for patients, carers and family members travelling to Peter MacCallum Cancer Centre and other healthcare facilities across Melbourne. Our focus is on providing a calm, respectful journey with appropriate wheelchair accessibility and enough time for passengers to board and travel comfortably.
Whether you are attending a consultation, radiation therapy, day treatment, diagnostic imaging or a follow-up appointment, transport can be planned around your mobility requirements and appointment schedule.
For medical emergencies: A wheelchair taxi is not an ambulance and does not provide medical monitoring or emergency treatment. Call +61 452 385 144 if urgent medical assistance is required.
Getting to Peter Mac Melbourne Without Added Travel Stress
Peter Mac’s main Melbourne campus is located at 305 Grattan Street, Melbourne VIC 3000, within the Parkville biomedical precinct. Peter Mac also provides patient-facing services through locations in Bendigo, Box Hill, East Melbourne, Moorabbin and Sunshine. Its radiation therapy services operate across Melbourne, Bendigo, Box Hill, Moorabbin and Sunshine, while East Melbourne provides imaging services.
For passengers travelling to the Melbourne campus, there is a five-minute drop-off zone on Grattan Street outside Peter Mac. Pickup and drop-off can also take place via the Peter Mac car park off Flemington Road, with the first 30 minutes free on basement levels B3 and B4. The hospital advises that its on-site parking can become full during business hours.
When making your booking, tell us which Peter Mac location you are attending and provide your appointment time. If your appointment information includes a particular clinic or treatment area, sharing those details can make arrival planning easier.
Patients attending another medical facility can also explore our Wheelchair Taxi for Hospital Appointments service for accessible hospital transport across Melbourne.
When Treatment Changes the Way You Travel
Cancer treatment can affect mobility and energy differently from one appointment to the next. A passenger who usually walks independently may use a wheelchair during periods of fatigue or recovery, while another person may require accessible transport throughout a longer treatment program.
Wheelchair taxi transport may be suitable for journeys associated with:
- Radiation therapy appointments
- Day therapy and treatment visits
- Diagnostic imaging
- Specialist consultations
- Follow-up appointments
- Pre-treatment assessments
- Suitable discharge transport
- Ongoing treatment programs
Peter Mac’s Melbourne campus provides specialist cancer care, while its other campuses extend services including radiation therapy and imaging to different parts of Victoria.
If treatment leaves you tired, nauseated or physically uncomfortable, tell the booking team about any transport-related requirements that may affect the journey. Drivers cannot provide clinical care or manage treatment side effects, but appropriate journey planning can reduce unnecessary rushing and waiting.
Accessible Vehicles for Wheelchair Users
Passengers who cannot comfortably transfer into a conventional vehicle may require a dedicated Wheelchair Accessible Taxi.
Suitable wheelchair taxis provide accessible boarding through a ramp or lift, depending on the vehicle, together with designated wheelchair space. The wheelchair is secured using appropriate restraint equipment, with passenger restraints used during travel.
Manual and powered wheelchairs can be accommodated where compatible with the booked vehicle. If you use a larger powered chair, have additional mobility equipment or need space for other essential items, provide this information before your trip so vehicle suitability can be confirmed.
Climate-controlled interiors can also make travel more comfortable for passengers who may be sensitive to temperature following treatment.
If you are carrying portable oxygen or another medical device, mention it when booking. Transport suitability should be confirmed in advance, and drivers cannot operate medical equipment or provide medical treatment.
Bringing Someone With You
Cancer appointments are rarely journeys patients have to make entirely alone. A partner, relative, friend, carer or support worker may accompany you for practical assistance or emotional support.
Additional passengers can generally travel in the wheelchair taxi subject to the seating capacity of the vehicle.
Tell us how many people will be travelling when you book. This allows the appropriate vehicle capacity to be considered from the beginning rather than discovering at pickup that additional seating is required.
Regular Treatment? Organise the Transport in Advance
Repeatedly arranging transport can become another administrative task during a multi-week treatment program.
If you already know your upcoming appointment dates, ask about organising multiple journeys in advance. Recurring bookings can be particularly useful for patients attending repeated radiation therapy or other scheduled treatments.
Peter Mac provides radiation therapy across five campuses: Melbourne, Bendigo, Box Hill, Moorabbin and Sunshine.
If an appointment time changes, contact us as early as possible. Changes can be accommodated subject to vehicle availability.
You can also arrange a return journey. Where the finishing time is uncertain, provide the best available information and update the booking when your treatment team can give you a clearer collection time.
For other recurring accessible journeys, see our Wheelchair Taxi Melbourne service.
A Quiet, Respectful Journey Matters
Hospital transport is not simply about travelling from one address to another.
Some passengers want conversation. Others may be tired after treatment and prefer a quiet journey home. Respecting those differences is an important part of professional passenger service.
Journey details should be handled discreetly, and passengers should only need to provide information relevant to arranging safe and suitable transport. There is no need to explain private medical details that are unrelated to the journey.
For regular appointments, having familiar booking arrangements can also reduce some of the logistical uncertainty associated with repeated hospital visits.
Cleanliness, Comfort and Vehicle Care
Clean passenger areas are particularly important for healthcare-related journeys. Accessible vehicles should undergo routine cleaning alongside regular mechanical and accessibility-equipment checks.
Wheelchair ramps or lifts, restraints and other relevant equipment should be maintained so they remain ready for use.
If you have specific infection-control requirements because you are immunocompromised, discuss these with your healthcare team and tell us about any relevant transport requirement before booking. A wheelchair taxi should not be represented as a medically sterile environment.
Pricing and Possible Transport Funding
We believe passengers should be able to understand the expected transport cost before committing to a journey. Ask for a fare estimate when booking your Peter Mac trip.
The final fare may depend on factors such as pickup location, travel distance, waiting requirements and the particular journey.
Some passengers may have transport-related assistance through an NDIS plan, Department of Veterans’ Affairs arrangement, insurer or another support program. Eligibility varies and should be confirmed directly with the relevant organisation, plan manager or insurer.
If documentation is required, ask what trip receipts or records can be supplied.
Planning Your Booking
Booking is straightforward. Call +61 452 385 144 and provide your pickup address, Peter Mac location, appointment time, wheelchair type, number of passengers and any relevant mobility requirements.
Advance reservations are recommended for scheduled treatment, particularly when you have a fixed appointment time. Same-day bookings may be possible subject to accessible vehicle availability.
Our booking service operates 24 hours a day, 7 days a week, making it possible to organise early departures, evening collections and transport when treatment schedules change.
For passengers travelling beyond healthcare facilities, our Wheelchair Airport Transfer and Wheelchair Taxi Service Areas pages provide information about other accessible transport options.
Arrange Your Peter Mac Wheelchair Taxi
Your transport should be one part of the day you can organise with confidence.
Wheelchair Taxi Service can arrange accessible journeys to and from Peter MacCallum Cancer Centre for wheelchair users, carers and accompanying family members across Melbourne.
Call +61 452 385 144 – Available 24/7
Book Accessible Transport | Request a Fare Estimate | Arrange Recurring Trips | Organise a Return Pickup
Frequently Asked Questions
1. Can I remain in my wheelchair during the journey to Peter Mac?
Yes, an appropriate wheelchair-accessible vehicle allows passengers to remain in their wheelchair during transport. Suitable wheelchair and passenger restraint systems are used during the journey. Tell us your wheelchair type when booking so vehicle compatibility can be considered.
2. Can I book several trips for radiation therapy in advance?
Yes. If you have a series of confirmed treatment dates, you can ask about arranging multiple wheelchair taxi bookings in advance. This can make recurring transport easier to manage during a treatment program.
3. Can my partner, carer or family member travel with me?
Yes, subject to available seating in the booked vehicle. Tell us the total number of passengers when arranging your journey so an appropriately sized vehicle can be considered.
4. What happens if my cancer treatment appointment runs late?
Treatment and hospital schedules can change. If your expected finishing time changes, contact us as soon as you have updated information. Return pickup arrangements can be adjusted where vehicle availability allows.
5. Is wheelchair taxi transport to Peter Mac available 24/7?
Yes, our service operates 24/7 for wheelchair-accessible transport bookings. Scheduled treatment journeys should still be booked in advance where possible to improve the likelihood that a suitable vehicle is available at your preferred time. For urgent medical emergencies requiring clinical care, call 0452 385 144 rather than booking a taxi.
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